To help an organisation better understand the needs, wants and issues of a community, and as result become informed of gaps, opportunities and ideas, for which new or existing services, interventions and programmes can be created or changed to address.
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To assist an organisation to meet its agreed objectives, through the use of various measuring tools and techniques, that allow it to keep informed of how its intervention, programme or service is meeting its expected goals, and in addressing inequality, diversity and inclusion.
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To demonstrate that an organisation has achieved its aim to make a difference, through the use of various approaches to seek feedback, reflection and insights of its service outcomes, and how impactful it has been within the community and beyond.
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