Opportunities

AdministratorWe are looking for volunteers who are enthusiastic and committed and are able to commit to at least one day per week to provide admin support to our team of advisors and caseworkers and assisting clients with basic enquiries.

The role of our Admin Volunteer is vital to the success of RMC.  The role is face-to-face and involves:
•    Welcoming clients when they arrive in our busy reception area and booking them onto the database system
•    Answering the telephone and 0800 phone line, when clients have a query
•    General office administration 
•    Collating information to support advisors and/or caseworkers
•    Updating records on our client database system – done in line with GDPR, due to the sensitive nature of the information – relating to the care of children and vulnerable adults
 

Skills required
We provide a comprehensive induction, on-going training and support to all our volunteers but there are some skills we require you to have before you begin with us, these include:
•    A friendly and approachable personality
•    Enthusiastic and passionate about working with refugees, migrants and asylum seekers
•    Willingness to work as part of a team
•    An understanding and acceptance of equal opportunities
•    Basic computer skills
•    A good level of English speaking, reading and writing

Having a basic understanding of the immigration system and issues asylum seekers, refugees and migrants face, is ideal; however, immigration-related advice can only be offered by OISC supervised or qualified caseworkers.

Speaking a language or languages, in addition to English, is desirable, but not essential.  However, we are actively recruiting volunteers who can speak Russian, Ukrainian, Romanian, Dari, Farsi, Pashto, Arabic, Amharic, Tigrinya, French, Spanish, Punjabi, Urdu, Bengali, Italian.
 

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Organisation

Refugee and Migrant Centre

Refugee and Migrant Centre

RMC mission: To act with humanity and compassion – knowing that with the right support and a chance to rebuild lives, people can go on to thrive and be equal citizens. 

RMC vision: A society where newcomers feel welcome, valued and live dignified lives.

To fulfil the vision and mission, RMC offers advice and guidance in the areas of housing and destitution, training, employment, health and immigration.  RMC provides a free drop-in service with face-to-face, holistic advice, support and guidance to clients.

The Energy Redress Scheme is a project supporting clients during the on-going cost of living crisis.  Currently, 1 in 5 households across Birmingham and the Black Country, are living in fuel poverty and believe that small changes in how the use of energy and water, can make a big difference. Equipping clients with these skills can not only save them energy and money, but they may also experience some debt relief, need fewer food vouchers and have improved well-being.