Citizens Advice Walsall -Registered charity no: 1067723
“Providing free, independent, confidential and impartial advice”
Citizens Advice Walsall. -Senior Adviser (Family Matters)
SCP 22-25 £20,661pa (starting salary) – plus 6% pension supplement
Full-time – 36 hours pw Fixed Term for the duration of the period April 2018 – March 2019
We have a contract with Black Country Together to deliver a project funded through Building Better Opportunities – a new multi-million pound funding programme which matches money from the European Social Fund and Big Lottery Fund to tackle poverty and social exclusion faced by the most disadvantaged people in England. This project commenced in 2016.
Our work will focus on working with participants on a low income coping with a range of challenges which make it harder for them as individuals and as a family unit. The participants we expect to work with will include:
families with no adult in employment
families who have lived on out of work benefits for 6+ months
families with adults with literacy and numeracy issues
families with adult(s) with limited employment skills
families with adults or children with chronic ill-health/disability
The main activity we will deliver is advice and specialist casework to deal with the full range of advice needs affecting participants on a low income. The main areas of advice delivered will be benefits/tax credits and debt advice, along with other subjects such as housing, family & relationship and immigration issues.
Having provided a more stable platform, the next steps will include supporting participants to move closer to work through careers advice, or considering volunteering and training opportunities.
In additional to providing advice and casework support, project staff will be required to work to deliver programme targets which will focus on:
· participants engaged in activities to improve their work readiness.
· participants moving into education or training
· participants moving into employment, including self-employment
· participants who were economically inactive when joining the project moving into job search on leaving
You must have:
Recent experience of working within a local Citizens Advice office and the ability to record client enquiries to required quality standards.
Substantial experience of handling a wide range of cases at generalist level across the full range of advice subject areas (benefits, consumer, debt, employment, family & relationship, housing, immigration & nationality, legal, tax, utilities). You will also need to provide casework support (including representation) in benefits and debt issues to deal with multiple debt enquiries and benefit reviews and appeals.
An understanding of the requirements for project monitoring and the ability to support the Lead Adviser by providing information and other evidence about participants to demonstrate the effectiveness of the project.
The ability to develop effective relationships with partner organisations.
The ability to work independently with minimal support.
The candidate will be expected to travel extensively and deliver services from community based organisations across the Black Country and will require their own transport. A mileage allowance of 45p per mile will be paid.
You will understand and be committed to the aims and principles of the of the Citizens Advice service.
Closing date: Monday 16th April 2018 at 5:00pm
Interviews will be held on: Thursday 19th April 2018
For an application pack please contact phone the administration team on 01922 700600 or email firstname.lastname@example.org with your full name and contact details – this should be through an electronic format.
Please note that due to the volume of applications we will only respond to applicants who are shortlisted for interview.
Citizens Advice Walsall is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.