Citizens Advice Walsall.
Lead Adviser (Family Matters Co-ordinator)
SCP 26-28 £23,398 (starting salary) to £24,964 pa – plus 6% pension supplement
Full-time – 36 hours per week (Maternity cover – anticipated cover required between March 2018 – March 2019)
We have a contract with Black Country Together to deliver a project funded through Building Better Opportunities – a new multi-million pound funding programme which matches money from the European Social Fund and Big Lottery Fund to tackle poverty and social exclusion faced by the most disadvantaged people in England.
This project commenced in 2016 and we are looking for a candidate who has an understanding of the Family Matters Project and compliance requirements.
Our work will focus on working with participants on low income coping with a range of challenges which make it harder for them as individuals and as a family unit. The participants we expect to work with will include;
families with no adult in employment
families who have lived on out of work benefits for 6+ months
families with adults with literacy and numeracy issues
families with adult(s) with limited employment skills
families with adults or children with chronic ill-health/disability
The main activity we will deliver is advice and specialist casework to deal with the full range of advice needs affecting participants on low income. The main areas of advice delivered will be benefits/tax credits and debt advice along with other subjects such as housing, family & relationship and immigration issues.
Having provided a more stable platform next steps will include supporting participants to move closer to work through careers advice, or considering volunteering and training opportunities.
In additional to providing advice and casework support project staff will be required to work to deliver programme targets which will focus on;
· participants engaged in activities to improve their work readiness.
· participants move into education or training
· participants move into employment, including self-employment
· participants who were economically inactive when joining the project move into job search on leaving
You must have:
Recent experience of working within a local Citizens Advice office and the ability to record client enquiries to required quality standards.
Substantial experience of handling a wide range of cases at generalist level across the full range of advice subject areas (benefits, consumer, debt, employment, family & relationship, housing, immigration & nationality, legal, tax, utilities). You will also need to provide casework support (including representation) in benefits and debt issues to deal with multiple debt enquiries and benefit reviews and appeals.
Effective report writing and data collection skills (this will include obtaining feedback from participants to shape the direction of the project, drafting project templates and documents, drafting leaflets and publicity materials and completing monitoring reports.
The ability to co-ordinate project delivery including the supervision of project staff and the ability to develop effective relationships with partner organisations.
The ability to work independently with minimal support.
The candidate will be expected to travel extensively and deliver services from community based organisations across the Black Country and will require their own transport. A mileage allowance of 45p per mile will be paid.
You will understand and be committed to the aims and principles of the of the Citizens Advice service.
Closing date: 1st March 2018
Interviews will be held on: 5th March 2018
For an application pack please contact phone the administration team on 01922 700600 or email email@example.com. with your full name and contact details for electronic format.
Please note that due to the volume of applications we will only respond to applicants who are shortlisted for interview.
Citizens Advice Walsall is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Citizens Advice Walsall Registered charity no: 1067723
“Providing free, independent, confidential and impartial advice”