Citizens Advice Walsall
Administrative Support Officer (Family Matters)
SCP 14-17 £10,022 (pro rata) + 6% pension contribution.
Part-time – 21.5 hours per week
Fixed Term for the duration of the project February 2018 – November 2019
We have a contract to deliver a project funded through Building Better Opportunities – a multi-million pound funding programme which matches money from the European Social Fund and Big Lottery Fund to tackle poverty and social exclusion faced by the most disadvantaged people in England.
Our BBO Family Matters Project commenced in November 2016. We work with participants across the Black Country. Through Advice work we help to move participants towards gaining employment, training or volunteering opportunities.
There is now an opportunity for an Administrative Support Officer to work with us on the Family Matters project.
• Ability to provide administrative support and to maintain office systems
• Ability to commit to and work within the aims, principles and policies of the Citizens Advice service
• A good, up to date understanding of equality and diversity and its application to the provision of advice
• Ability to monitor and maintain own standards
• Ability to plan and organise own work to meet deadlines under pressure
• Ability to work on own initiative and as part of a team
• Good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone
• Ability to write clearly and accurately, including drafting routine correspondence, and taking notes of meetings
• Ability to use IT packages, including word processing / spreadsheet / database packages, and the ability to use email and to maintain an electronic diary
• Ability to research, analyse and interpret information
• Numeracy skills and the ability to work within established financial systems
Provide project support
Provide administrative support in respect of CAW’s BBO Family Matters project. Your main duties will be to provide Administrative Support to the Lead/Senior Advisers and the line manager.
You will support the project in the following ways:-
• Checking participant information and inputting this on the prescribed system both in respect of Family Matters and Citizens Advice
• Scanning all necessary documents
• Support with typing and posting of documents
• Ensuring that participant documents are logged and returned
• by ensuring that participants are contacted for evidence to support the project
Correspondence, reports and other documents
• Word process letters, documents and reports as required
• Maintain statistics and collate and produce to a prescribed format
• Produce information from spreadsheets and databases
• Use photocopier, fax and other office machines as appropriate
• Create and maintain filing systems in accordance with CAW’s systems and procedures
• Open, record and distribute incoming post, and prepare outgoing mail for despatch
• Maintain stocks of leaflets and posters, and order from suppliers
• Display leaflets and posters in the general office, waiting room and interview rooms
• Maintain diaries and work records
• Maintain and order stationery supplies
• Assist with reception duties
• Answer the telephone and refer calls or take messages
• Send and respond to email
You will understand and be committed to the aims and principles of the of the Citizens Advice service.
Closing date: 17:00 Friday 9th February 2018
Interviews will be held on: Wednesday 14th February 2018
For an application pack please contact phone the administration team on 01922 700668 or email firstname.lastname@example.org with your full name and contact details for electronic format.