Policies show that you are going to be fair and respectful to your staff, volunteers and service users, and that you will keep them safe as part of your organisation. You should have a policy in place for things like; Health and Safety, Child Protection and Equality and Diversity. Please see our full list of standard policies at (link to …)
Procedures describe the way your policies are achieved. For example, you should have a policy to show that you will keep children who use your services safe from harm. One of the procedures for doing this is for all staff and volunteers who come in to contact with the children to have DBS checks. The policy and procedure can be one document and should be as simple as possible, whilst covering all possibilities.
Quality standards are a way to make sure that your policies and procedures are appropriate, up to date and being followed. They show the outside world that your organisation is operating well, by setting a standard for all organisations to achieve. Quality standards are not essential, but as your organisation grows, they are a useful way to ensure you are doing everything you need to look after your staff, volunteers, service users and trustees, and to show people outside your organisation that you are doing well.