We have been following Government advice throughout the Coronavirus situation and made the necessary adjustments to our ways of working in respect of our service users, and to support the welfare of our staff and volunteers.
In view of the current situation, we will only be offering digital advice from Monday, 23rd March 2020 until further notice. This will be supported through various online channels and telephone advice and we are communicating the changes to Walsall residents and our clients through a wide range of channels to support access to our service at this difficult time.
Our staff and volunteers are committed to ensuring that we continue to deliver good, confidential, advice, information and assistance to all who need our services. We will also continue to monitor any changing needs for our clients during this period so that we can adapt to their needs. We remain willing to engage with our partner agencies to support any emergency initiatives that may be necessary as the Coronavirus response develops over the coming weeks and months.
We will continue to review our service and will keep you informed of any further developments.
Please find below our contact information for various projects, these can be shared with your colleagues and Service Users:-
Our Switchboard :- 01922 700600
Our website details :- https://www.walsallcab.org.uk/
We will continue to update our website with our latest information.
Generalist Service – Advice line 0300 330 1159
Money Advice Service: Phone: 01922 700600 then choose option 1
Help To Claim Adviceline
England: 0800 144 8 444
England textphone: 18001 0800 144 8 444
Advisers are available 8am to 6pm, Monday to Friday.
Help To Claim Webchat
Chat is usually available 8am to 6pm, Monday to Friday. If no advisers are available the chat box won’t appear.
BBO Family Matters: 01922 700645
We apologise for any inconvenience caused. Please do not hesitate to contact the following in the first instance if you have any concerns.
Services and Operations Manager
01922 700648 (linked to mobile)
Interim Chief Officer – CA Walsall
Tel: 01827 383173/07966 424507